Privacy Policy

Who We Are

ObsidianSites.net is a web design company based in County Clare, Ireland, specialising in websites for Irish trade businesses.

What Information We Collect

When someone uses the website or contacts Obsidian Sites, we may collect:

• Name
• Email address
• Phone number, if provided
• Business name
• Business trade / industry
• Message or enquiry content
• Information voluntarily provided through contact or quote forms

This information is collected so we can understand and respond to your enquiries and provide our web design services. Obsidian Sites does not collect sensitive personal information through this website.

How We Use Your Information

Information you provide may be used to:

• Respond to enquiries
• Respond to quote requests
• Discuss web design projects
• Deliver agreed web design services
• Communicate about active projects
• Send relevant project information such as drafts or invoices
• Improve our services based on feedback

We do not sell personal information to third parties. Personal information will not be used for unrelated purposes without an appropriate legal basis or your permission where required.

Legal Basis for Processing

Under GDPR, personal data may be processed under the following legal bases:

Legitimate Interests

To respond to genuine enquiries from prospective customers and operate the business.

Contract Performance

To provide web design and related services to customers who have engaged Obsidian Sites.

Consent

Where a visitor has actively given consent, for example optional cookies or analytics. Consent is only collected for features that actually exist on this website.

How Long We Keep Your Data

Enquiries that do not become clients

Contact details may be retained for up to 6 months, after which they are deleted where there is no legitimate reason to retain them.

Active and past clients

Project-related information may be retained for up to 3 years for legitimate business purposes such as project records, invoices, and service history.

You can also request deletion of your personal information where your GDPR right to erasure applies.

Who We Share Your Data With

Obsidian Sites does not sell personal information or provide it to third parties for their independent marketing purposes. Where relevant to operating the business, information may be processed by trusted service providers:

Google / Gmail / Google Workspace

Purpose: Email and business communication.

Google Analytics

Purpose: Website traffic and usage analysis. Google Analytics remains disabled until you have given your consent through our cookie preferences. No analytics data is collected before consent.

Website Hosting Provider

Purpose: Website hosting and, where applicable, form processing and submissions.

Cookies

Cookies are small files stored on a user's device and can be used for website functionality, preferences, and analytics. The categories used by this website are:

Essential Cookies

Required for necessary website functionality such as security, session management, form functionality, and remembering your cookie preferences. These cookies are always active where genuinely necessary for the site to operate.

Analytics Cookies

Optional cookies that help us understand how visitors use the website, such as which pages are visited, website traffic, and general performance. These use Google Analytics and are optional. They do not activate until you have provided consent. See our Cookie Policy for full details.

Your Rights Under GDPR

Individuals may have the following rights regarding their personal information:

Right of Access

Request a copy of personal information held about you.

Right to Rectification

Ask for inaccurate personal information to be corrected.

Right to Erasure

Ask for personal information to be deleted where applicable.

Right to Restrict Processing

Ask for limits to be placed on certain uses of your information where applicable.

Right to Data Portability

Request eligible personal information in a portable format.

Right to Object

Object to certain processing carried out on the basis of legitimate interests.

To exercise any of these rights, contact us at info@obsidiansites.net. We will respond to valid data-protection requests within 30 days, in line with the legally applicable timeframe.

Data Security

Obsidian Sites takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, and alteration. This website uses HTTPS encryption for information transmitted between your browser and the website.

Complaints

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with Ireland's Data Protection Commission. You can find more information on their website at www.dataprotection.ie.

Changes to This Policy

This Privacy Policy may be updated from time to time. The Last updated date will be changed when substantial revisions are made.

Contact Us

If you have any questions about privacy or how your personal data is handled, you can contact Obsidian Sites: